Privacy Policy

This Privacy Policy explains how personal data are processed when you visit this website or contact us. It is provided in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”) and the Bulgarian Personal Data Protection Act (Закон за защита на личните данни).

1. Data controller

The controller of your personal data is:

Stretchers Industries OOD (brand Intelligent Care – Incare)
ul. Lyulin Planina 16, 1606 Sofia, Bulgaria
UIC (EIK): 206271804 – VAT number: BG206271804
Email: [email protected] – Phone: +359 87 9570350

For any question about the processing of your personal data or to exercise your rights, please write to [email protected].

2. Who this website is for

This website presents the medical devices and solutions of the Intelligent Care brand to hospitals, healthcare facilities, public buyers, distributors and other professional users (business-to-business). It does not sell products online and it is not directed at children.

3. Personal data we process, purposes, legal bases and retention

3.1 Technical data and server logs

When you visit the website, the web server automatically records technical data that your browser transmits: IP address, date and time of the request, page or file requested, referring page, HTTP status code, amount of data transferred, browser type and operating system.

  • Purpose: to deliver the website, ensure its correct operation and protect it against misuse and attacks.
  • Legal basis: our legitimate interest in the secure and reliable operation of the website (Article 6(1)(f) GDPR).
  • Retention: logs are kept only for a short period and then deleted, unless they are needed to investigate a specific security incident, in which case they are kept until the incident has been resolved.

3.2 Contact by email, phone or contact form

When you contact us by email, by phone or through a contact form on the website (where available), we process the data you provide: first name and last name, email address, phone number, organisation and role, city or country, and the content of your message.

  • Purpose: to answer your request, send product information, catalogues, technical data sheets or quotations, and manage the resulting business relationship.
  • Legal basis: steps taken at your request prior to entering into a contract (Article 6(1)(b) GDPR) and our legitimate interest in communicating with representatives of healthcare facilities, distributors and other business contacts (Article 6(1)(f) GDPR).
  • Retention: for as long as necessary to handle your request and any follow-up, and then for no longer than 24 months from the last contact, unless a contract is concluded or a longer period is required to establish, exercise or defend legal claims.

Providing these data is voluntary, but without them we cannot reply to you.

3.3 Customers, suppliers and business partners

If a contract is concluded, we process the data of the contact persons of our customers, suppliers and partners to perform the contract, issue invoices and comply with accounting and tax obligations (Article 6(1)(b) and (c) GDPR). These data are kept for the duration of the contract and afterwards for the periods required by Bulgarian accounting and tax legislation.

3.4 Cookies and consent records

The website uses technical cookies and, only with your consent, third-party content that may set cookies. Your consent choices are recorded by the consent tool so that we can respect them and demonstrate that consent was given (Article 6(1)(c) and Article 7(1) GDPR). Details are given in the Cookie Policy.

3.5 Third-party content and services loaded by the website

  • Web fonts (Google Fonts): some pages load fonts from servers of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). To deliver the fonts, your browser transmits your IP address and technical browser data to Google. No cookies are set for this purpose. Legal basis: our legitimate interest in a uniform and readable presentation of the website (Article 6(1)(f) GDPR).
  • Accessibility tool (Ally by Elementor): the accessibility toolbar is loaded from servers of Elementor Ltd. (Israel). To deliver the tool, your browser transmits your IP address and technical browser data. The settings you choose in the tool may be stored in your browser. Legal basis: our legitimate interest in making the website accessible to everyone (Article 6(1)(f) GDPR).
  • YouTube videos: where videos hosted on YouTube (Google Ireland Limited) are embedded, they are blocked by the consent tool and loaded only after you accept the corresponding category or start the video. YouTube may then set cookies and process data about your device and viewing. Legal basis: your consent (Article 6(1)(a) GDPR), which you may withdraw at any time.
  • Maps: the contact details include a link to Google Maps. No data are transmitted to Google until you click the link; Google’s own privacy policy then applies.

The website does not use analytics or advertising tools and does not carry out profiling or automated decision-making within the meaning of Article 22 GDPR.

4. Recipients of personal data

Your data may be disclosed only to:

  • our web hosting and technical maintenance provider and our IT and email service providers, acting as processors under Article 28 GDPR on the basis of a data processing agreement;
  • the third-party providers listed in section 3.5, within the limits described there;
  • accountants, lawyers and other advisers bound by professional secrecy, where necessary;
  • public authorities and courts, where required by law.

We do not sell personal data or disclose them for marketing purposes.

5. Where the data are processed and international transfers

The website is hosted on servers located in the European Union. Some of the third-party providers listed in section 3.5 may process data outside the European Economic Area. Such transfers take place only on the basis of an adequacy decision of the European Commission (for example the EU–US Data Privacy Framework for certified US companies, or the decision on Israel) or of other appropriate safeguards under Chapter V GDPR, such as the standard contractual clauses adopted by the European Commission.

6. Security

We apply appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, including encrypted connections (HTTPS), access controls and regular updates of the website software.

7. Your rights

Under the GDPR you have the right to:

  • access your personal data (Article 15);
  • obtain rectification of inaccurate data (Article 16);
  • obtain erasure of your data (Article 17);
  • obtain restriction of processing (Article 18);
  • receive your data in a structured, machine-readable format (data portability, Article 20);
  • object at any time to processing based on our legitimate interest (Article 21);
  • withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal (Article 7(3)).

To exercise your rights, write to [email protected]. We will reply without undue delay and in any event within one month of receiving your request; this period may be extended in the cases provided for in Article 12(3) GDPR. We may ask you for information needed to confirm your identity.

8. Right to lodge a complaint

If you believe that the processing of your personal data infringes the law, you have the right to lodge a complaint with the Bulgarian supervisory authority:

Commission for Personal Data Protection (Комисия за защита на личните данни)
2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Website: www.cpdp.bg

You may also lodge a complaint with the supervisory authority of the EU Member State in which you live or work, or seek a judicial remedy.

9. Links to other websites

This website contains links to external websites. We are not responsible for their content or their privacy practices; please read the privacy policy of each website you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy when the law, the website or our processing activities change. The current version is always published on this page.

Last updated and language versions

This document was last updated on 2 November 2026.

This document is published in Bulgarian, English and Italian. In case of any discrepancy between the language versions, the Bulgarian version prevails.

See also: Cookie Policy, Disclaimer, Legal Notice.